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Returns Policy
| MedicalFurniture-Online.com Contact Information |
15 East 100 South
Springville, UT. 84663
USA
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Phone: 888-862-9757
service@furniture-online.com
Fax: 800-878-2028
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Return Policy:
Please be sure of your purchase selection before placing your order!
- Any item (non-special order) can be returned within 30 days for merchandise credit, less a 30% restocking fee ($20 minimum) plus all incurred shipping charges.
- Items cannot be returned more than 30 days after date of purchase.
- Special order items are non-refundable.
- Original shipping charges are non-refundable.
- In order to ensure proper credit, all returns must be accompanied by a Return Goods Authorization (RGA) form.
- To obtain an RGA form and to receive instructions as to where to send your return, please contact our customer service department by phone at 888-862-9757 or by email at service@furniture-online.com.
Shipping Policy:
MedicalFurniture-Online strives to save money for our customers with not only affordable, high-quality merchandise, but low priced shipping charges as well. Most of our manufacturers provide us with aggressively discounted shipping and freight rates. We do not profit from our shipping charges, we simply pass through shipping all charges at our cost. Some of our manufacturers offer FREE shipping^ with a minimum order amount.
- We ship by Common Carrier, UPS or FedEx Ground. We CANNOT ship C.O.D.
- Normal shipping is to a place of BUSINESS, not a RESIDENCE.
- Common Carrier freight assumes dock-to-dock delivery. If you do not have a freight dock at your location, you may require one or more of the extra freight services listed below.
- Residential deliveries via Common Carrier require extra freight service charges. If you can, please use a business address.
- Please call or email us if you have any questions regarding shipping charges or believe that our system has miscalculated your shipping charges.
- Please call or email us for shipping charges outside the 48 contiguous states.
- Common Carrier lead-time 2 to 7 working days depending on your location.
- FedEx or UPS lead-time 2 to 5 working days depending on your location.
Freight service charges for Common Carriers. May vary by location and does NOT apply to UPS or FedEx Ground deliveries:
- Residence / Limited Access: $50.00 (for Common Carrier deliveries only)
- Lift Gate: $75.00
- Inside Delivery: $30.00
- Prior Delivery Notification $25.00
If you have any questions regarding our shipping policy or rates, feel free to contact us @ 888.862.9757 or service@furniture-online.com.
^FREE Shipping does not include freight service charges, freight service charges are extra.
Frequently Asked Questions
HIPAA
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1 faqs in this section )
» What is HIPAA?To improve the efficiency and effectiveness of the health care system, the Health Insurance Portability and Accountability Act of 1996 included a series of "administrative simplification" provisions that require the Department of Health and Human Services
» What is HIPAA?To improve the efficiency and effectiveness of the health care system, the Health Insurance Portability and Accountability Act of 1996 included a series of "administrative simplification" provisions that require the Department of Health and Human Services » When is the deadline for compliancy?As required by the HIPAA law, most covered entities have two full years - until April 14, 2003 - to comply with the privacy rule's provisions. The law gives HHS the authority to make appropriate changes to the rule prior to the compliance date. Small heal » Who must comply?As required by HIPAA, the final regulation covers health plans, health care clearinghouses, and those health care providers who conduct certain financial and administrative transactions electronically. The provisions of the final rule generally apply equa » What kind of information is protected?All medical records and other individually identifiable health information used or disclosed by a covered entity in any form, whether electronically, on paper, or orally, are covered by the rule. » What measures must be taken to protect information?The Privacy Rule generally requires covered entities to take reasonable steps to limit the use or disclosure of, and requests for protected health information (PHI) to the minimum necessary to accomplish the intended purpose. The minimum necessary standar » Who enforces HIPAA?The Department of Health and Human Services will be responsible for determining if institutions are HIPAA compliant as well as assessing penalties and fines for violations, in addition to HHS, institutions. » What are the penalties for non-compliance?Civil penalties. Health Plans, providers and clearinghouses that violate these standards will be subject to civil liability. Civil money penalties are $100 per violation, up to $25,000 per person, per year for each requirement or prohibition violated. Fed
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